How to request a review
Contact me or submit the complaint form with your project reference, payment date, reason for the request and relevant evidence. Do not upload bank passwords or full card details. Submitting a request does not automatically approve a refund.
Before work begins
If you cancel before work begins, we review any payment against the written agreement and any approved costs already incurred. No fixed cancellation fee or refund percentage is set by this general page.
Once work is underway
For a partly completed project, the review considers completed milestones, delivered work, agreed scope and documented third-party commitments. The amount, if any, is explained in writing. A change of direction or new scope is discussed separately from a defect in the agreed deliverables.
Work that does not meet the agreement
Please identify the specific issue and relevant acceptance criteria. Where appropriate, we discuss a correction within the agreed scope. A refund or other remedy may be considered if the agreed work cannot be delivered or the issue cannot be resolved. Applicable consumer rights remain unaffected.
Marketplace orders and external charges
Fiverr and Upwork orders use their own refund and dispute processes. Third-party purchases are also subject to the relevant provider’s terms. Any treatment of approved, non-recoverable costs must be consistent with the project agreement and applicable law.
Decision and payment processing
An approved refund, its amount and payment method will be confirmed in writing. Processing time depends on the payment provider and banking route. This page does not promise a specific refund amount or processing deadline.
